Privacy Policy

Last updated: October 2025

This Privacy Policy describes how The Honeydew Edit (“we,” “us,” or “our”), collects, uses, and protects the personal information of visitors and clients (“you” or “your”).

By using our websites, submitting a form, or engaging our services, you agree to the terms of this Privacy Policy.

1. Who We Are

The Honeydew Edit is a home and lifestyle concierge service based in Ottawa, Ontario, Canada. All data collected by either brand is managed and protected under the same privacy standards.

2. Information We Collect

We collect only the information necessary to deliver our services and communicate effectively. This may include:

Contact information such as your name, email address, phone number, or mailing address.
Service-related information such as project details, preferences, or feedback.
Payment details when applicable (processed securely through trusted third-party platforms).
Website usage data such as IP address, browser type, or pages visited (via analytics tools like Google Analytics).

We do not collect sensitive personal information unless required for a specific, agreed-upon service.

3. How We Use Your Information

We use your personal information to:

Respond to inquiries and provide requested services.
Create proposals, invoices, and contracts.
Communicate updates, scheduling, or project details.
Improve our services and website experience.
Send occasional newsletters or promotional content (only with your consent).

We will never sell or share your information with third parties for marketing purposes.

4. How We Protect Your Information

Your personal information is stored securely and accessed only by authorized personnel.
We use reputable, encrypted platforms (such as Google Workspace, Wix, or payment processors like Stripe or PayPal) to store and process data.
While no system can be guaranteed 100% secure, we take reasonable measures to protect against unauthorized access, misuse, or disclosure.

5. Sharing of Information

We may share limited information with:

Service providers (e.g., email, scheduling, or payment platforms) as needed to deliver services.
Legal authorities if required by law.

All third-party providers are vetted to ensure compliance with privacy and security standards.

6. Cookies and Website Analytics

Our websites may use cookies or similar technologies to understand visitor behavior and improve performance.
Cookies do not give us access to your computer or personal data.
You can adjust your browser settings to refuse cookies if you prefer.

7. Email and Marketing

If you subscribe to our newsletter or request updates, we may send occasional communications about new services, content, or offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

8. Your Rights

You have the right to:

Access, update, or delete your personal information.
Withdraw consent for communications at any time.
Request clarification about how your data is used or stored.

To make a request, contact us using the information below.

9. Data Retention

We retain client and communication data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

10. Links to Other Websites

Our websites may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted here with a new “Last updated” date.